juanph Privacy Policy

THIS PRIVACY POLICY ("POLICY") DESCRIBES HOW JUANPH ("WE," "US," "OUR") COLLECTS, USES, STORES, SHARES, AND PROTECTS PERSONAL INFORMATION IN CONNECTION WITH THE JUANPH ONLINE GAMING PLATFORM ACCESSIBLE AT JUANPH.ONE. juanph processes personal data in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, its Implementing Rules and Regulations, and the applicable regulations of the National Privacy Commission (NPC) and the Philippine Amusement and Gaming Corporation (PAGCOR). By registering for or using the juanph Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal information as described herein.

juanph operates as a Philippine-facing online casino and gaming platform. Because we process financial transactions, conduct identity verification, and maintain detailed account histories for every registered player, the handling of personal data is central to how the Platform functions. We take that responsibility seriously.

This Policy applies to all personal information collected through: the juanph website at juanph.one; the account registration and KYC verification process; any communications between you and juanph's support team; and all transactional, gameplay, and technical data generated during your use of the Platform.

This Policy does not apply to the privacy practices of third-party game providers, payment processors, or any external websites linked to or from the Platform. juanph is not responsible for the data handling practices of those third parties, and we encourage you to review their respective privacy policies independently.

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, juanph acts as the Personal Information Controller (PIC) in respect of personal data collected from players and users of the Platform. As PIC, juanph determines the purposes and means of processing personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

juanph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection laws and for handling data subject inquiries and complaints. Players may contact the juanph DPO at [email protected] with the subject line "Data Privacy Inquiry."

juanph collects the following categories of personal information in the course of operating the Platform:

juanph collects personal data through the following channels:

4.1 Directly from You

• Information provided when completing the juanph account registration form;
• Documents uploaded during the KYC verification process;
• Information submitted when contacting juanph customer support;
• Preferences and settings you configure within your account dashboard, including responsible gaming tool selections.

4.2 Automatically During Platform Use

• Technical data collected via browser cookies and similar tracking technologies (see Section 9);
• Device and network information captured through standard server logging;
• Gameplay and wagering data generated automatically as you interact with games on the Platform.

4.3 From Third Parties

• Identity verification data returned by accredited KYC and anti-fraud service providers engaged by juanph;
• Transaction confirmation data received from payment processors including GCash, Maya, BPI, BDO, and Metrobank;
• Regulatory data provided by PAGCOR in connection with responsible gaming monitoring obligations.

juanph processes your personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your juanph account, including authentication, security, and account recovery;
• KYC & Regulatory Compliance: To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine AML laws, including the Anti-Money Laundering Act (AMLA) as amended;
• Payment Processing: To process deposits and withdrawals through your chosen payment method and to maintain accurate financial records;
• Game Operation: To enable your participation in games on the Platform and to maintain accurate game and transaction histories;
• Bonus & Promotion Administration: To manage your eligibility for and participation in promotions, calculate wagering progress, and credit applicable rewards;
• Responsible Gaming: To implement and monitor responsible gaming tools including deposit limits, session timers, and self-exclusion elections;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other prohibited conduct;
• Customer Support: To respond to inquiries, complaints, and support requests submitted by registered players;
• Legal Obligations: To comply with court orders, regulatory directives, and other legal obligations applicable to juanph's operations;
• Marketing Communications: To send promotional offers, platform updates, and relevant game recommendations — only where you have provided consent and not opted out.

Under the Data Privacy Act of 2012, juanph processes personal information on the following legal bases:

• Consent: Where you have explicitly provided consent to the processing of your data, including consent to these Terms at registration and consent to receive marketing communications;
• Contractual Necessity: Processing that is necessary to perform the contract between you and juanph — including operating your account, processing payments, and enabling game access;
• Compliance with a Legal Obligation: Processing required to comply with PAGCOR regulations, AML obligations under the AMLA, tax reporting requirements, and any applicable court orders or regulatory directives;
• Legitimate Interests: Processing necessary for juanph's legitimate interests where those interests are not overridden by your rights and freedoms — including fraud prevention, platform security, and internal analytics that improve the gaming experience.

juanph does not sell, rent, or trade your personal information to third parties for commercial purposes. We share personal data only in the following limited circumstances:

7.1 Service Providers

juanph engages carefully selected third-party service providers who process personal data on our behalf under data processing agreements. These include KYC verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank), game software providers, fraud detection systems, and cloud hosting infrastructure providers. All such providers are contractually bound to process data only for specified purposes and in compliance with applicable data protection law.

7.2 Regulatory Authorities

juanph is required by law and by its PAGCOR compliance obligations to disclose certain player information to regulatory and law enforcement authorities when legally mandated to do so. This includes disclosures required under AMLA reporting obligations in relation to suspicious transactions.

7.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or substantially all of juanph's business assets, personal data held by juanph may form part of the transferred assets. In such circumstances, juanph will provide notice to affected players and ensure that any successor entity is bound by obligations no less protective than those in this Policy.

7.4 With Your Consent

juanph may share your data with third parties in any other circumstances where you have provided your explicit prior consent to such sharing.

juanph retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years from account closure, in compliance with AML record-keeping requirements under Philippine law;
• Financial transaction records: Retained for a minimum of ten (10) years from the date of each transaction, as required by applicable Philippine tax and financial reporting laws;
• Game and wagering history: Retained for five (5) years from the date of each gaming session;
• Support and communications data: Retained for three (3) years from the date of each communication;
• Technical and log data: Retained for twelve (12) months from collection, unless required for ongoing security investigations.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with juanph's data disposal procedures.

The juanph Platform uses cookies and similar tracking technologies to operate essential Platform functions, improve user experience, and conduct basic analytics. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function properly, including session management, authentication tokens, and security features. These cannot be disabled without breaking core Platform functionality;
• Functional Cookies: Remember your preferences such as language settings and account display options to provide a more personalised experience;
• Analytical Cookies: Collect aggregated, anonymous data about how players navigate and use the Platform to help juanph identify areas for improvement. No personally identifiable information is shared through these cookies with third-party analytics providers beyond what is strictly necessary;
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your login session during a gaming visit.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impact your ability to use the Platform. juanph does not use cookies to deliver third-party advertising or to track your browsing activity across other websites.

juanph implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the juanph servers;
• Encrypted storage of all sensitive personal data at rest using industry-standard encryption protocols;
• Hashed and salted storage of account passwords — juanph staff cannot retrieve your password in plain text;
• Strict internal access controls limiting data access to authorised personnel on a need-to-know basis;
• Two-factor authentication (2FA) available for all player accounts and mandatory for internal staff systems;
• Regular security assessments and penetration testing of Platform infrastructure;
• Dedicated fraud detection systems monitoring for account compromise and suspicious activity in real time.

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by juanph:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Rights Request." juanph will respond within fifteen (15) business days. Identity verification may be required before a request is processed. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

The juanph Platform is strictly intended for adults aged 21 years and older in accordance with PAGCOR's regulatory requirements for online gambling in the Philippines. juanph does not knowingly collect, process, or retain personal information from individuals under the age of 21.

If juanph becomes aware that an Account has been registered by a person under the age of 21, the Account will be immediately suspended, all balances will be forfeited, and all associated personal data will be deleted to the extent not required to be retained for legal or regulatory compliance purposes. Parents or guardians who believe a minor may have registered on the Platform should contact juanph support at [email protected] immediately.

Where juanph engages service providers or game software platforms whose infrastructure is located outside of the Philippines, your personal data may be transferred to, stored in, or processed in jurisdictions other than the Philippines. juanph ensures that all such international transfers are subject to appropriate safeguards, which may include:

• Data processing agreements incorporating the standard contractual clauses recognized under Philippine data protection law;
• Transfers to jurisdictions recognized by the National Privacy Commission as providing an adequate level of data protection;
• Binding corporate rules or equivalent contractual frameworks between juanph and the recipient entity.

By using the Platform, you acknowledge and consent to your personal data being transferred to and processed in jurisdictions outside the Philippines where necessary for the provision of the Platform's services, subject to the safeguards described above.

The juanph Platform incorporates games and features provided by third-party software developers and live dealer studio operators. While juanph selects these providers carefully and requires them to adhere to applicable data protection standards, each provider operates under its own privacy policy with respect to data generated during your use of their specific products.

Payment services including GCash, Maya, BPI, BDO, and Metrobank are provided by independent financial institutions operating under their own privacy policies and regulatory obligations. juanph is not responsible for the data handling practices of these payment providers beyond the point at which transaction data is transmitted to and received by juanph's systems.

juanph does not control and is not responsible for the content or privacy practices of any third-party websites that may be referenced in juanph's communications or accessible from external sources in connection with the Platform.

juanph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, juanph will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending a notification to your registered email address or mobile number.

The updated Policy will take effect on the date indicated in the "Effective Date" field at the top of this document. Your continued use of the Platform following the posting of any amended Policy constitutes your acceptance of the changes. The most current version of this Privacy Policy will always be available at juanph.one/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or juanph's data processing practices, please contact us using the following details:

• Data Protection Officer: [email protected] (subject line: "Data Privacy Inquiry")
• General Support: [email protected]
• Response Time: juanph aims to respond to all data privacy inquiries within fifteen (15) business days.

If you are not satisfied with juanph's response to your data privacy inquiry, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information about filing a complaint with the NPC is available on the NPC's official website.

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.